Privacy Policy

1. Introduction

Medverse 2026 ("we", "our", "us") is a healthcare business summit and hospital growth expo organized by Nexora, scheduled on September 26–27, 2026 in Salem, Tamil Nadu, India.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (medverse.co.in), WhatsApp Business messaging service, registration forms, and other communication channels.

By using our services or interacting with our WhatsApp chatbot, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information — Name, phone number, email address, organization name, and designation
• Business Information — Company type, industry, stall preferences, and sponsorship interest
• WhatsApp Interaction Data — Messages sent to our WhatsApp Business number, including queries, responses, and appointment requests
• Device & Usage Data — Browser type, IP address, pages visited, and time spent on our website
• Form Submissions — Data submitted through our exhibitor registration, stall booking, or delegate registration forms

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries via WhatsApp, email, or phone
• Process exhibitor registrations, stall bookings, and delegate entries
• Send event-related updates, reminders, and confirmations
• Provide customer support through our WhatsApp Business chatbot
• Book appointments with our sales or event team
• Improve our website and communication workflows
• Comply with legal and regulatory obligations

4. WhatsApp Business & Meta Platform

We use the WhatsApp Business API, powered by Meta Platforms, Inc., to communicate with you. When you message us on WhatsApp:

• Your phone number and message content are processed through Meta's infrastructure
• We do not share your WhatsApp data with third parties for marketing purposes
• Messages are used solely for event-related support, lead follow-up, and appointment coordination
• You can opt out at any time by replying STOP or contacting us directly

5. Data Sharing

We do not sell or rent your personal data. We may share your information with:

• Event management partners involved in organizing Medverse 2026
• CRM and communication tools such as Zoho CRM used to manage registrations and follow-ups
• WhatsApp Business Solution Providers (BSPs) enabling our chatbot infrastructure
• Legal authorities, if required by applicable law

All third-party partners are bound by confidentiality obligations.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy — typically up to 12 months after the event, unless a longer period is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for WhatsApp or email communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at the details below.

8. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no digital transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or WhatsApp channel. Continued use of our services after changes constitutes acceptance of the updated policy.